Process Review


Improve Your Processes – Become Stronger and Leaner

How We Work With You

Bringing a fresh perspective to your business processes, we ask who, what, where, when, how – and most importantly, why!  Working closely with business owners and managers, we make sure that everyone in the organisation is involved so they buy in to the changes needed.

We don’t simply review your processes and leave you with a list of recommendations. Instead, we help you create an organisation where change is welcome and people are always looking for new and better ways to get things done.

Whilst our approach will vary according to your business and the way you like to work, a typical Process Improvement Programme might look like this:

Preparation and Scoping

Open discussion with you and your managers about your business, your strategic goals, and any particular constraints you may have. From this we develop a ‘challenge statement’  that includes the specific objectives you are looking to achieve.  The ‘challenge statement’ forms part of the invitation to a process mapping workshop.Map the Current State – The way you do Business Today

Bringing representatives of your business together, we map the way your business works today to create a picture of ‘current state’. This is done in a group environment, allowing people to learn from each other while we capture the way the business works through the creation of a wall chart. The process is highly interactive and will often clear up misunderstandings and close gaps within your existing process by creating awareness and understanding.Create the Future Vision – The way you will do Business Tomorrow

Identifying improvements and creating a vision for the ‘future state’. We work with the team to identify ways to simplify and improve the process. We challenge the way things are done by having the customer outcome first in mind.  The questions we ask include:

  • Does the way you do things fit with your overall objectives?
  • Are you focused on the customer, or are you led by internal needs? 
  • What steps add value, and what could be eliminated or simplified?  
  • When does the process fail, and how can you eliminate mistakes?
  • What is the simplest way to satisfy your customer? 

You and your team are the experts in your business, you will provide the ideas and insights that will feed directly into the creation of a future state vision. As outsider we will provide guidance, feedback and suggestions to ensure your vision for the future is robust and actionable.

Plan Actions

We tie all the ideas together, identify what’s feasible, and discuss how to prioritise improvements.  We help you put together a realistic plan for putting changes into action.

Manage the Implementation – Helping you Managing Change

Few people thrive on rapid change; most prefer things to evolve more gradually.  That’s a challenge when managing change, and it’s no easy task to bring people along with you. We continue to support and mentor you and your managers as you put the new practices into place and develop your own change management skills and expertise.

We help you to stay focused on what you want to achieve, to communicate effectively across the organisation, and to build strong teams around the new ways of working.

To Renew or to Fall Behind?

A business that doesn’t review and change its processes regularly will fall behind competitors who do.  Build continuous improvement into your culture, and you become a stronger, leaner organisation better equipped for whatever tomorrow may bring.

For an informal chat about support for your business, call us on 01625 329 319 or contact us to arrange for us to call you. 

From our base in Macclesfield, we provide Business Advice, Mentoring, Coaching and Training to businesses across Cheshire,Derbyshire and the North West including Macclesfield, Wilmslow,Stockport, Buxton and Manchester.

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